This is the full legal text. For the plain-English summary and the refund request form, head to the Refund page. Requests are processed in under 24 hours.

Refund Policy

PumpStriker / Bathyr Alpha Engine Version 1.1 · Effective: July 2026 · Applies to: All Paid Licences & Subscriptions

💬 OUR COMMITMENT


> We stand behind the quality of our Software and want every user to get it running successfully. If the Software genuinely fails to launch and operate on your machine despite completing the full onboarding process, we will process your refund promptly and without any friction. However, because this is a software licence, not a financial product, refunds are not available for trading losses, dissatisfaction with signal performance, or any outcome related to market results.

1. Refund Eligibility Window

Refund requests are accepted within 48 hours only from the date and time of your initial purchase or licence activation.

After 48 hours have elapsed, no refund request will be accepted or processed under any circumstances, regardless of the reason stated. This window is strictly enforced and cannot be extended, waived, or negotiated on a case-by-case basis.

It is your responsibility to:

  • Begin the setup and onboarding process promptly after purchase

  • Submit any refund request within the 48-hour window if eligibility conditions are met

  • Not delay setup and then seek a refund after the window has closed

2. The Only Valid Ground for a Refund, Software Fails to Run

The sole valid ground for a refund is the following: the Software completely fails to launch and operate on your machine after you have completed the full onboarding session.

For a refund request to be considered valid, all of the following conditions must be met simultaneously:

  • You completed the full 30-minute onboarding session with a member of the Bathyr support team or followed the complete written setup guide (SETUP_GUIDE.md) step by step.

  • The Software still fails to run after the onboarding session, meaning it cannot start, stays stuck and never begins detecting or scanning tokens, cannot connect, or produces critical errors that prevent any basic functionality from working. This includes the case where AI-assisted setup (for example pasting the bot into Claude to debug it) also could not get it running.

  • You provide evidence of the failure: the bot log file from the logs folder inside your installation (error logs, screenshots, or a screen recording may be added on top) demonstrating that the Software does not operate on your machine.

  • Your refund request is submitted within the 48-hour window described in Section 1.

    • If all four conditions are satisfied, we will process your refund with pleasure, no questions asked, no bad feelings.

    3. What Does NOT Qualify for a Refund

    The following situations explicitly do not qualify for a refund, regardless of when the request is submitted:

    • Trading losses of any kind. The Software is a tool, not a financial guarantee. Losses incurred through signals, auto-buy, manual trades, or any other use of the Software are entirely the User's responsibility and are not refundable under any circumstances. Please read the full DISCLAIMER.md before trading.
    • Dissatisfaction with signal quality or score accuracy. Signal performance varies with market conditions. No specific win rate or performance outcome is promised or guaranteed.
    • Tokens that were rugged, scammed, or dumped after being signalled by the Software. As detailed in the Risk Disclosure, scam protection is best-effort and not guaranteed.
    • Change of mind after purchase, once the Software is running correctly on your machine.
    • Inability to configure the Software due to missing API keys, incorrect .env setup, or failure to follow the setup guide.
    • Incompatibility with unsupported environments, including but not limited to: unsupported Node.js versions, missing system dependencies, restricted corporate or ISP networks, cloud VMs with blocked outbound ports, or operating systems not listed in the setup documentation.
    • Performance issues such as slow signal detection, RPC latency, or third-party API downtime (Helius, DexScreener, GoPlus, etc.) that are outside the Developer's control.
    • Partial functionality issues, if the Software starts and runs core functions, it is considered operational. Individual features behaving differently than expected does not constitute a failure to run.
    • Requests submitted after the 48-hour window, regardless of the reason for the delay.
    • Licences acquired through resellers or distributors, refund disputes for third-party reseller purchases must be directed to the reseller, not the Developer. The Developer is not a party to the User's purchase agreement with a reseller.

    4. The Onboarding Process

    The 30-minute onboarding session referenced in Section 2 exists to ensure that every user has a genuine, supported opportunity to get the Software running before any refund claim is considered.

    The onboarding covers:

    • Verifying system requirements (Node.js version, OS compatibility)

    • Configuring the .env file with the User's API keys (Helius, GoPlus, Telegram Bot Token, Chat ID)

    • Running npm install and resolving any dependency issues

    • Launching server.js (Alpha Engine) and tg-bot.js (Fam Bot)

    • Verifying that the dashboard is accessible and the Telegram bot responds

    • Basic walkthrough of signal reception and the trading interface

    Claiming a refund without having completed the onboarding process or without having followed the setup guide will result in the request being declined. We will instead offer to complete the onboarding with you first.

    5. How to Submit a Refund Request

    Submit your request through the refund page at https://pumpstriker.fun/refund (or by email to bathyrdev@pumpstriker.fun if the form is unavailable). A valid request contains exactly three things:

  • The wallet address you sent the payment from. The refund is returned to this same address.

  • The purchase transaction ID (TXID), the same signature you pasted to verify your purchase at checkout.

  • The bot log file from the logs folder inside your bot installation, uploaded with the request. The log shows where the Software failed, which is what allows processing with no questions asked.

    • You may optionally add a contact email and a short description of what happens when you try to run the Software.

    Requests missing any of the three required items will not be processed until the information is provided. If the 48-hour window expires while information is outstanding, the request will be closed.

    6. Refund Processing

    Once a valid refund request is confirmed and approved:

    • Valid requests submitted through the refund page with all three required items are processed in under 24 hours of submission
    • Refunds will be processed through the original payment method used at the time of purchase, where technically possible
    • For crypto payments, refunds will be issued in the same currency and to the same wallet address used for payment, at the exchange rate at the time of the refund, not at the time of purchase
    • The Developer reserves the right to request additional verification before processing a refund to prevent fraudulent claims; in that case the 24-hour clock restarts once the verification is provided
    Upon refund approval, your licence is immediately revoked. You are required to uninstall the Software and delete all associated files.

    7. Chargebacks & Disputes

    Initiating a chargeback or payment dispute without first following the refund process described in this Policy is a breach of these Terms. The Developer reserves the right to contest any chargeback filed outside of the legitimate refund process and to provide evidence to the payment processor demonstrating that the Software was delivered and functioned as described.

    8. Final Statement

    We built this Software to be useful, reliable, and worth every penny. If it genuinely doesn't work on your machine after a real setup attempt, you get your money back, simple as that. What we cannot do is refund the unpredictable nature of the crypto market. That risk was yours from the moment you decided to trade, and no tool, bot, or signal service in the world can take that risk away.

    Trade responsibly. Never risk more than you can afford to lose.

    9. Operator & Contact

    PumpStriker is operated by Bathyr Devs, IFZA, Building A2, Dubai Silicon Oasis, Dubai, United Arab Emirates. Refund enquiries: bathyrdev@pumpstriker.fun.

    This Refund Policy is part of the Bathyr legal documentation package. It must be read together with DISCLAIMER.md, TERMS_OF_USE.md, and PRIVACY_POLICY.md.

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